Archive for August, 2012

Vote for Don & Martha at SXSW

Posted on 16. Aug, 2012 by in Uncategorized

   Don Peppers and Martha Rogers have submitted three potential panel topics for the 2013 SxSW interactive conference. Please cast your vote to help them get chosen. http://panelpicker.sxsw.com/vote — and search for “Don Peppers”  

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The Untapped Value of Complainers

Posted on 03. Aug, 2012 by in Uncategorized

  “If you put one pot of boiling water and another pot of lukewarm water into your freezer at the same time, guess what happens? The boiling water will freeze first!  Similar to freezing a pot of boiling water, companies can often turn the most vociferous of complainers into raving fans–brand advocates who are even […]

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