This book is a must-read for anyone leading an organization. The future is coming and it’s coming fast. Peppers and Rogers’s insights and advice will lead you through this remarkable time of change. Simply indispensable.
‘Trust is the new black.’ We all rely on those we trust, and that’s particularly true when it comes to business. Extreme Trust talks about how trust is increasingly critical in business, and how trustworthiness, or its absence, has become increasingly visible. It discusses what trustworthy behavior means in business, and how to change corporate culture to make it more genuinely trustable.
Despite the shifting sands of time, Peppers and Rogers remind us what we never should have forgotten. Extreme trust is the only foundation to build on. This is the best book yet from this insightful duo!
What I loved about this book is that it forces the reader to stop using traditional ways of looking at business value (efficiency, productivity) in order to understand the trust crisis. And the further I got, the more I realized it really is a crisis. Lack of trust in business is almost something we now take for granted, as a normal cost of doing business. It’s why the exceptions are so remarkable. Extreme Trust has shown us not only why it is so wrong that we take that for granted, but why it is so costly. It’s the first book that really lays out a practical model for the evolution of business–big business–and it is brilliant.
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